Feel Good Terms & Conditions

FeelGood Aldwick Limited Terms & Conditions

(This latest Terms and Conditions supersede all previous versions)

We like to keep things simple!

1. No Long Contracts (please see yearly membership T's & C's item 17)
   Minimum 1 month membership. A direct debit will be set up on induction day, and your first DD will be payable on the 1st day of membership. No cash or card payments on a monthly basis will be allowed unless the member does not have an email address.

2. Cancellation Notice
   Please give 14 days notice IN WRITING (telephone messages will not be accepted) if you wish to cancel. Please do not cancel your DD without giving notice, as there will be a "failed fee" of £0.61 to pay from GoCardless for any failed payments. If your next subscription is due during the 14 days cancellation period, this is due and payable.

3. Returning Members
   If you intend to return to Feel Good, you do not need to cancel your direct debit. A new membership will be set up upon your return.

4. GDPR Compliance
   You have given us your email and mobile phone so we can contact you. Please let us know if you do not wish to receive ANY emails or SMS from us, although you may miss out on offers, etc.

5. SECA Body Composition Analysis
   This is for your information only and will not be shared with anybody. It is up to you to share it with your GP if you wish. Please see the SECA website at www.seca.com.

6. Privacy and Data Security
   Private, personal details are only kept on our secure Club Manager database and will not be used for any third-party marketing.

7. Photography Policy
   We will not use any photos without your permission. We ask that no photography be allowed in the studio unless permission is granted.

8. Membership Fees
   Our membership fees are £24.99 per month for everyone (except yearly membership, please see below)

9. Pay-as-You-Go Sessions
   This option is no longer applicable.

10. Financial Details
    Once financial details are taken, they are used solely for the purpose of setting up a direct debit with GoCardless. No financial details are kept on our system and are not retrievable.

11. Rejoining After a Break
    If you leave Feel Good for a period of 3 months and wish to re-join, for health and safety reasons, you will have to undertake another induction.

12. Waiver & Release of Liability
    You are required to sign a Waiver & Release of Liability form before you commence any form of exercise on the premises. You are exercising at your own risk. You are required to undertake a full induction of all machines before commencing your membership. Should you decide not to be inducted on any individual machine, you must not use that machine under any circumstances for your safety.

13. Studio Access and Staffing
    Access to the studio is for unlimited use. Please be aware that the studio will be unstaffed on occasion, and members will be using the studio at their own risk. Please see staff shifts on the Club Manager app called ClubLink.

14. Studio Hours
    The studio will be open to members 24/7, 7 days a week. The studio will be staffed from 9am to 5pm, Monday to Friday. It will be totally unstaffed on Saturday and Sunday.

15. Membership Access
    You will be able to gain access via the front door only with an "active" membership with a fob. If you cancel or leave Feel Good without giving 14 days notice, your membership will be cancelled immediately, and you will not be able to gain access.  Any outstanding fees must be paid.

16. Membership Suspension
    Suspension of membership (no payments will be taken until your return) will only be allowed for medical reasons (Doctor's letter required).  If your membership is on suspension your membership is still valid.  Ie when your suspension ends your membership becomes "active" again regardless if the studio is at capacity or not.  It is the responsibility of members on suspension to inform the studio if they wish to cancel their membership, extend their suspension, or resume their membership once the suspension period has ended. Unfortunately, no refunds can be provided for periods where the studio was not notified of any changes to the membership status.

17. ANNUAL MEMBERSHIP TERMS & CONDITIONS

    The annual membership fee is £250, payable at the start of your membership either by card at the studio or via online bank transfer.

    Your annual membership runs for 12 consecutive months, providing the equivalent of 2 months free compared to monthly payments.

    Membership cannot be suspended, except for medical reasons. A doctor’s letter will be required for any medical suspension request.

    Membership fees are non‑refundable, including if you choose to cancel before the end of the 12‑month term.

    You will receive an email reminder one month before your membership expires. We require 14 days’ notice if you wish to cancel. If no notice is provided, your membership will automatically renew and payment will be required.

18. If you are already a monthly member and have an "active" direct debit mandate you need do nothing.  We will set up the new yearly membership from when your monthly membership expires and GoCardless will be notified to debit your bank with £250. 

Feel Good
FeelGood Aldwick Ltd
Email: feelgoodwestmeads@gmail.com
Tel: 01243 219991

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